Terms and Conditions
Our Pledge to You
Our success is based on your satisfaction. Our commitment to you is to
provide an enjoyable shopping experience, surrounded by great people, products
If you require more information or require assistance, please call Customer Care at 1.888.988.2014 or use the Contact EQ3 form.
Please review the following rules that govern the use of this website (“this Website”) before using it. PLEASE NOTE THAT YOUR USE OF THIS WEBSITE SIGNIFIES YOUR UNCONDITIONAL AGREEMENT TO FOLLOW AND BE BOUND BY THESE TERMS & CONDITIONS. Although you may bypass this Agreement, your use of this Website still binds you to the Terms & Conditions. We reserve the right to update or modify these Terms & Conditions at any time without prior notice to you, and your subsequent use of this Website signifies your unconditional agreement to follow and be bound by the then-current Terms & Conditions. We encourage you to review these Terms & Conditions whenever you use this Website.
Ownership, Copyright and Trademark
This Website is operated by and is the property of EQ3 Ltd. The domain name,
trademarks, trade names, copyright and other intellectual property of EQ3.com,
EQ3 Ltd.® are owned by EQ3 Ltd., its subsidiaries or affiliates. EQ3 Ltd.
expressly reserves all intellectual property rights in all text, programs,
products, processes, technology, content and other materials which appear on
this Website. Access to this Website does not confer, nor shall such access be
considered as conferring, upon anyone any license under any of these
intellectual property rights. Access to this Website does not authorize anyone
to use any of EQ3’s name, logo, mark or any other intellectual property in any
manner. This Website and all its contents are intended solely for personal,
non-commercial use. You may download or copy the contents and other downloadable
materials displayed on this Website for your personal use only. No right, title
or interest in any downloaded materials or software is transferred to you as a
result of any such downloading or copying. You may not reproduce (except as
noted above), publish, transmit, distribute, display, modify, create derivative
works from, sell or participate in any sale of or exploit in any way, in whole
or in part, any of the contents, of this Website or any related software. The
content and software on this Website may be used only as a shopping resource.
Any other use, including the reproduction, modification, distribution,
transmission, republication, display, or performance, of the content on this
Website is strictly prohibited.
EQ3 Ltd. reserves the right to limit quantities, refuse orders, terminate accounts, and/or cancel orders in its sole discretion, including, without limitation, if EQ3 believes that customer's conduct violates applicable law or is harmful to the interests of EQ3 or any third parties.
EQ3 endeavours to provide current and accurate information on the Website.
However, misprints, errors, inaccuracies, omissions (including incorrect
specifications for products) or other errors may sometimes occur. EQ3 cannot
guarantee that products and services advertised on the Website will be available
when ordered or thereafter. EQ3 does not warrant that the content of the Website
including, without limitation, product descriptions or photographs, is accurate
or complete. EQ3 reserves the right to: (a) correct any error, inaccuracy or
omission at any time without prior notice or liability to you or any other
person; (b) change at any time the products and services advertised or made
available for sale on the Website, the prices, fees, charges and specifications
of such products and services, any promotional offers and any other Website
content without any notice or liability to you or any other person; (c) reject,
correct, cancel or terminate any order, including accepted orders for any reason
and (d) limit quantities available for sale or sold. Prices shown on this
website are suggested retail prices only and are subject to change without
notice. Prices displayed on this website may vary from those displayed at EQ3
retail locations. Please contact individual EQ3 retailers for product
availability and pricing. All prices are quoted in Canadian dollars and are
valid and effective only in Canada. For product availability and pricing in the
United States, please visit
Prices do not include any taxes or applicable fees such as shipping, delivery, assembly (required for some products), or extended warranties, or other additional charges as identified on the website or by an EQ3 retailer.
Many of the products displayed on this website are available for purchase at EQ3 stores and galleries. In some cases, merchandise displayed for sale on this site may not be available at all EQ3 stores and galleries. While we endeavour to display only those items that are currently available and item status is refreshed frequently, it is possible that some items, sizes and/or colours will not be available at your EQ3 retailer due to existing stock levels. To inquire, please use our store locator (Find a Store) to find the location and phone number of an EQ3 retailer and/or gallery near you (Find a Gallery).
EQ3 offers limited-time sales values, special buys and items. Due to competitive market pressures, prices are subject to change. EQ3 reserves the right to correct, at any time, any pricing errors and to refuse to complete a sale that is the subject of a pricing error.
EQ3 charges the applicable provincial sales tax (PST/HST) in every province to avoid the need for customers to conduct a self assessment as required by Provincial governments.
All dimensions shown are in inches, unless otherwise specified. Sizes may vary + or - one inch. Specifications are subject to change.
Some of our products may require assembly. Prices do not include assembly.
EQ3 is not responsible for late, lost, incomplete, illegible, misdirected or
stolen messages or mail, unavailable network connections, failed, incomplete,
garbled or delayed computer transmissions, on-line failures, hardware, software
or other technical malfunctions or disturbances or any other communications
failures or circumstances affecting, disrupting or corrupting communications.
EQ3 assumes no responsibility, and shall not be liable for any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing on the websites or your downloading of any materials, data, text, images, video or audio from the websites. In no event shall EQ3 be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with any use of the websites or content found herein, any failure or delay (including, but not limited to the use of or inability to use any component of the websites for purchases), of the performance or non performance by EQ3, even if EQ3 has been advised of the possibility of damages by such parties or any other party.
Additional terms may apply to purchases of products and services offered on this Website. Please refer to your sales invoice at the time of purchase.
The headings used in these Terms & Conditions are included for convenience only and will not limit or otherwise affect these Terms & Conditions.
These Terms & Conditions, together with those incorporated or referred to herein, constitute the entire agreement between us relating to the subject matter hereof, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter, and may not be amended or modified except in writing, by EQ3 Ltd. making such amendments or modifications pursuant to the Terms & Conditions.