Frequently Asked Questions

No, online orders cannot be picked up in-store, but rather will be shipped to your home directly.

Yes! Swatches are a great way to visualize material and colour choices to assist you in making a confident decision. You can order them HERE or by calling us at 1-888-988-2014.

Please Note: Grade F (Uniform Mélange) and Grade I (Apparel) fabric swatches are not available for order.

Visit your nearest EQ3 retail location for more info or to see larger samples.

We know that buying furniture is a personal and tactile experience. are a fantastic way to see all our products and get a feel for the wide range of upholstery options available to customize your favourite piece.

To ensure the product you were looking at online is in stores, please contact the retail location most convenient to you directly. All our retail locations’ phone numbers are available on our locations page.

It’s important to know if a piece will fit through doorways, stairwells, or hallways, so we have provided dimensions for our products on our website. Simply click on the item you’re interested in and find the dimensions below the image under the heading “Details.”

We encourage you to measure doorways, elevators, and stairwells to ensure that the pieces you’ve purchased fit into your space. See our measuring guide

Unfortunately, gift cards are only applicable to in-store purchases. Our sales associates would be happy to help you pick out the perfect item!

Unfortunately, gift cards are only available for purchase in-store at this time. We’re working on changing that.

No, in 2014 we made the decision to remove flame retardants from our products due to environmental concerns.

Absolutely! You are welcome to return your purchase, regardless of whether it was purchased online, to your nearest EQ3 retail location. If you have more questions, we have additional details regarding returns and exchanges

If you do not live near one of our , please see our page, contact Customer Care or call us at 1-888-988-2014.

Extend’s seamless protection experience provides added peace of mind. Enjoy your product without worry. The product protection provides coverage for accidental damage not covered by our manufacturer’s warranty from day one, and can even extend your mechanical and electrical failure coverage beyond the expiration of your manufacturer's warranty.

When filing a claim with Extend, you will simply need to provide either your order number, email address, or another identifying piece of information. Visit customers.extend.com/ to get started or call (877) 248-7707.

Your Extend product protection is eligible for a full refund processed by EQ3 up to 60 days after receiving your product.

Product protection pricing is based on the merchandise total after discount and before tax.

While EQ3 no longer offers protection plans through ZucoraHome, any previously purchased ZucoraHome plans are not impacted. Please visit the ZucoraHome Protection Plan page for further information.

Yes! In order to avoid the hassle of setting up your new furniture, we offer White Glove assembly service to most addresses. Simply choose this option at checkout and for a small additional charge we will deliver your furniture, set it up in your home, and remove all packaging.

Please note that assembly service does not include installation of pendant lighting, hanging art, mirrors, clocks, shelving or shelving units affixed to walls. Delivery and assembly fees are non-refundable.

We are always looking for ways to improve our customer experience. We welcome your feedback Customer Care